Voluntarily block your own account for a chosen period — from 24 hours to permanent closure — with no ability to reverse the decision during the active window.
Set daily, weekly, or monthly deposit caps on your hgvg account. Limits take effect immediately when reduced, and require a 7-day cooling period to increase.
Take a short break from gambling for 1, 7, 14, or 30 days. During a time-out, your account is suspended and all promotional communications are paused.
Enable periodic on-screen reminders that display how long you have been playing and your net session result, keeping you informed and in control at all times.
Strict KYC checks confirm the identity and age of every player before any withdrawal is processed, ensuring the platform is used only by eligible adults aged 18+.
Our English-language support team is available around the clock via live chat and email at [email protected] to assist with any responsible gaming request or concern.
Our Commitment to Safe Play
hgvg operates as a platform built on the principle that gambling should always be a form of entertainment — never a source of financial stress, emotional harm, or compulsive behaviour. We are committed to providing every player in Bangladesh with a safe, transparent, and controlled gaming environment. This means investing in the tools, systems, and human support necessary to detect early signs of problem gambling and to intervene promptly when needed.
Our Responsible Gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment that runs through every layer of the hgvg platform — from the way our account registration flow asks for date of birth, to the automated monitoring systems that flag unusual betting patterns, to the trained support agents who are ready to discuss concerns at any hour of the day or night, Bangladesh Standard Time (UTC+6).
We recognise that Bangladesh has a vibrant and growing community of online gaming enthusiasts, and we take seriously our responsibility to serve that community in a way that prioritises long-term player welfare over short-term revenue. The hgvg Responsible Gaming tools described on this page are available free of charge to all registered players, and activating any of these tools will never result in penalties, account restrictions beyond those you have requested, or bias in our service delivery.
Age Restriction and Verification
hgvg operates strictly as an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on the hgvg platform. This is not merely a platform policy — it is an ethical obligation that hgvg takes with the utmost seriousness.
How We Verify Age
Every player is required to provide their date of birth at the point of registration. Before any withdrawal request is processed, hgvg's KYC (Know Your Customer) verification process requires players to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card, passport, or driving licence — confirming that the account holder is 18 or older. Accounts that cannot be verified are suspended pending document submission.
Parental Controls
If you share a device with younger family members, we strongly recommend enabling device-level parental controls or using dedicated parental control software to restrict access to gambling websites. Free tools are available for most devices and operating systems that allow you to block entire categories of websites, including online gaming and gambling platforms, without affecting general internet access for other household members.
Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available at hgvg. It allows you to voluntarily exclude yourself from all gambling activity on the platform for a defined period. Once a self-exclusion is activated, your account is immediately suspended and you will be unable to log in, place bets, or make deposits for the duration of the exclusion window.
How to Activate Self-Exclusion
You can activate self-exclusion at any time by navigating to the Responsible Gaming section of your hgvg account settings and selecting your preferred exclusion period. Alternatively, you can contact our support team at [email protected] or via live chat and request an immediate exclusion — our agents will action the request within minutes, 24 hours a day, 7 days a week.
Deposit and Spending Limits
One of the most effective ways to maintain control over your gambling activity is to set financial limits before you start playing. hgvg gives every registered player the ability to set deposit limits that cap the amount of money you can add to your account within a defined timeframe. These limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — ensuring that no single channel can be used to circumvent the cap you have chosen.
| Limit Type | Timeframe | Applies To | Reduction Takes Effect | Increase Cooling Period |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24-hour window | All payment methods | Immediately | 24 hours |
| Weekly Deposit Limit | Rolling 7-day window | All payment methods | Immediately | 7 days |
| Monthly Deposit Limit | Rolling 30-day window | All payment methods | Immediately | 30 days |
| Session Loss Limit | Per login session | All games and betting markets | Immediately | 7 days |
| Wager Limit | Daily / weekly / monthly | All games and betting markets | Immediately | 7 days |
Reductions to any limit take effect immediately — if you reduce your daily deposit limit from ৳10,000 to ৳2,000, the lower cap applies from the moment you save the change. Requests to increase a limit are subject to a mandatory cooling-off period to prevent impulsive decisions made during a losing streak or an emotionally heightened state. This design is intentional and reflects hgvg's genuine commitment to player welfare over platform revenue.
Time-Out and Cool-Off Features
Sometimes a player does not want to permanently close their account but recognises that they need a structured break from gambling. The hgvg Time-Out feature is designed precisely for this purpose. Activating a time-out suspends your ability to log in, deposit, or bet for a chosen period, while keeping your account intact so you can return when the time-out expires.
Available Time-Out Durations
- 1 Day: A short reset after a bad session or a moment of frustration.
- 7 Days: A one-week break to step back and evaluate your recent gambling habits.
- 14 Days: Two weeks away from the platform to allow perspective and reflection.
- 30 Days: A full month's suspension — a significant pause that gives genuine distance from play.
Reality Check Reminders
In addition to time-outs, hgvg offers an optional Reality Check notification system. When enabled, you will receive an on-screen pop-up at regular intervals — every 30, 60, or 90 minutes, according to your preference — reminding you of the time elapsed in your current session and showing your net financial result for that session. The Reality Check prompt requires you to actively dismiss it before continuing, ensuring that you consciously acknowledge the information rather than passively scrolling past it.
Research consistently shows that players who use session time tracking are more likely to play within their intended budget and less likely to report regret about their gambling behaviour. hgvg encourages all players to enable this feature through their account settings, regardless of whether they consider themselves at risk of problem gambling.
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person feels a compulsive urge to gamble despite negative consequences to their finances, relationships, mental health, or daily functioning. It can affect anyone regardless of income, education, or prior gambling history. Early recognition is critical, because the sooner a person identifies the warning signs in themselves or a loved one, the more effective intervention tends to be.
Common Warning Signs
The following behaviours may indicate that gambling has moved beyond healthy entertainment and become a problem. hgvg encourages all players to reflect honestly on these questions:
If you answered yes to two or more of these questions, we strongly encourage you to reach out to our support team or to one of the external organisations listed in the Support Resources section below. There is no shame in seeking help — problem gambling is a recognised health condition, and effective support is available.
Support Resources and Help
hgvg is committed to connecting players who need help with appropriate support, both within our platform and through recognised external organisations. If you believe you or someone close to you may be experiencing gambling-related harm, please use the resources below.
hgvg Internal Support
- 24/7 Live Chat: Access live chat directly from your hgvg account dashboard. Our support agents are trained in responsible gaming conversations and can activate self-exclusion, adjust limits, or provide referrals on the spot.
- Email Support: Send a message to [email protected] at any time. All responsible gaming requests are treated as high priority and receive a response within 2 hours during standard hours and within 4 hours overnight.
- Account Self-Management Tools: Log in to your hgvg account and navigate to the Responsible Gaming section in your account settings to manage limits, activate time-outs, or begin the self-exclusion process independently at any time.
Guidance for Family Members
If you are concerned about a family member's gambling behaviour, you may contact hgvg's support team to discuss the situation in general terms. While privacy obligations prevent us from disclosing details about another person's account, our team can advise you on how to approach the conversation with your family member, what responsible gaming tools are available, and where to find professional counselling services in Bangladesh.
Player Protection Measures
Beyond the voluntary tools that players can activate themselves, hgvg operates a range of platform-level player protection measures that run automatically in the background for every registered account. These measures are designed to catch early warning signs before they become serious problems, and to ensure that the platform environment itself does not encourage harmful behaviour.
Automated Behavioural Monitoring
hgvg's platform uses automated monitoring systems to track account-level behavioural signals that are statistically associated with problem gambling risk. These include rapid increases in session frequency or duration, sudden large increases in deposit amounts, patterns of loss-chasing across multiple consecutive sessions, and unusually late-night or early-morning play patterns. When these signals are detected, the platform flags the account for review by a member of our responsible gaming team, who may proactively reach out to the player to check in.
Cooling-Off Period Enforcement
hgvg enforces mandatory cooling-off periods on all requests to increase deposit or wager limits, as described in the Deposit and Spending Limits section above. This is a platform-level control — it cannot be bypassed by contacting support and requesting an override. The cooling-off period exists precisely to protect players from themselves during impulsive moments, and hgvg's support agents are instructed not to circumvent it under any circumstances.
Responsible Advertising Standards
hgvg does not direct any marketing communication to players who are currently under a self-exclusion or time-out. We also do not use advertising language that presents gambling as a reliable source of income, suggests that skill alone can guarantee wins, or targets emotionally vulnerable audiences. All promotional content produced by hgvg emphasises the entertainment nature of gambling and includes the 18+ age restriction notice and a responsible gaming reminder.
Account Closure and Balance Return
Any player may close their hgvg account at any time by contacting our support team. Upon confirmed account closure, all remaining balance will be returned to the depositing payment method — bKash, Nagad, Rocket, Upay, or the relevant bank card — within 3 to 5 business days. There are no fees or penalties associated with closing an account for responsible gaming reasons.